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Disputes resolved through official channels

A wrong BESCOM bill?
Let's fix it.

Sudden high bill, wrong meter reading, tariff mismatch, or average billing? Don't pay blindly. We file the dispute the right way and follow it through to resolution.

Stop disconnection Refund / adjustment 7–20 day resolution
Dispute types
All BESCOM
Turnaround
7–20 days
Outcome
Refund / adjusted
Disconnection
Prevented
Common cases

What's wrong with your bill?

📈

Sudden high bill

Bill 3–5× the usual amount with no obvious change in usage. Usually a reading error, faulty meter, or average billing.

🔢

Wrong meter reading

Reading on the bill doesn't match what's on the meter — common during meter reader rotations.

📊

Tariff or category mismatch

Billed at commercial when you're residential (or vice versa), or wrong tariff slab applied.

What we handle

Diagnose · file · follow up · resolve

BESCOM bill disputes have a process — but most people give up halfway because the office sends them in circles. We know the route and stick with it until you get a corrected bill.

  • Bill auditWe review your bill, last 6 months' history, and the meter reading. Identify the actual cause — not just the symptom.
  • Holding amount strategySo you don't get disconnected — usually pay average of last 3 months while the dispute is open.
  • Dispute filingFormal complaint at the right BESCOM office — sub-division, AE, or grievance cell depending on case.
  • Meter testing if neededIf a faulty meter is suspected, we get it tested at BESCOM's accuracy lab.
  • Follow-up & escalationDaily tracking. If a clerk sits on the file, we escalate to the right officer.
  • Corrected bill / refundFinal adjusted bill issued, excess credited to your account or refunded — confirmation sent on WhatsApp.
Don't ignore a disputed bill

Unpaid bills accrue interest and can lead to disconnection — even if the bill is wrong. Always file a formal dispute and keep paying the average amount.

Documents needed

What to send us

How it works

From bill to resolution

1

Send the bill

WhatsApp photo of the disputed bill and last 2 paid bills.

2

We diagnose

Within 24 hours we identify the cause and outline the dispute route.

3

Dispute filed

Formal complaint at the right BESCOM office, daily follow-up.

4

Bill corrected

Adjusted bill issued, excess refunded or credited to your account.

Frequently asked

Bill correction — your questions

Don't pay it blindly. WhatsApp us a photo of the bill, your last 2 paid bills, and the current meter reading. We diagnose the cause in 24 hours and file the right dispute.
Usually you pay the average of the last 3 months' bills as a holding amount while the dispute is open. This prevents disconnection. We help you with the right approach for your case.
Reading errors get corrected in 7–10 days. Meter testing disputes can take 15–20 days. Tariff corrections vary based on arrears period.
Tariff corrections need a formal application with proof of use (sale deed, photos, occupancy). We handle the full case including arrears adjustment.
If a faulty meter is suspected, BESCOM tests it at their accuracy lab. If found defective, the meter is replaced and your past bills are recalculated based on the average.
Other services

Need something else?

Don't pay a wrong bill. Let's fix it.

Send us a photo of the bill. We'll diagnose and start the dispute within 24 hours.